Refund policy

Thank you for shopping at merch.beecommercer.com, operated by DELTFA HONG KONG LIMITED ("we," "us," or "our").

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Return and Refund Policy carefully.

1. Return Window You have 30 days from the date you received your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all original tags attached.

  • A receipt or proof of purchase (such as your Order Number) is required.

3. Non-Returnable Items Certain types of items cannot be returned, including:

  • Customized or personalized merchandise.

  • Digital products or downloadable materials.

  • Gift cards.

  • Items marked as "Final Sale."

4. How to Initiate a Return To start a return, please contact us at merch@beecommercer.com with your Order Number and the reason for the return.

  • Please do not send your purchase back to the manufacturer or to our corporate address without contacting us first. We will provide you with the specific return shipping address and instructions upon approving your return request.

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your card issuer's policies.

7. Late or Missing Refunds If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at merch@beecommercer.com.

8. Damaged, Defective, or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at merch@beecommercer.com with your Order Number and photos of the product and packaging. We will evaluate the issue and make it right by offering a replacement or a full refund, and we will cover the return shipping costs in these specific cases.

9. Contact Us If you have any questions about how to return your item to us, please contact us:

  • Email: merch@beecommercer.com

  • Operating Company: DELTFA HONG KONG LIMITED

  • Address: Room P11, Flat 2C, 2/F, Hung To Ctr., 94-96 How Ming St., Kwun Tong, Kowloon, Hong Kong